Consumer customers have the right to cancel their Webstore order within 14 days. The product being returned must be unused and it must be returned in its original package. The product can be returned by mail as a customer return to the Luhta Brand Store Webstore. The return fee is 5.90 euros if the package can be mailed as a normal parcel or letter and if the parcel or letter is being sent in Finland. Address: Customer Return / Luhta Brand Store Webstore, Luhdantaustankatu 180, 15680 Lahti
Products that are purchased at Webstore can not be returned to the regular store.
The returned products will be refunded to the customer’s credit card or bank account. The Service Provider will refund the customer’s payment after receiving and checking the returned product.
Products that were reserved and purchased from the store can be returned to the store where they were purchased. After buying a product from the store you can exchange or return the product under the normal exchange and return policy of the store. At the store, the purchase price is credited to the payment method used when purchasing the products. The exchange and return policy is 14 days.
The consumer customer must keep the product received in essentially unchanged and unabated condition until they have decided to keep the product. The product being returned must be unused and it must be returned in its original, resalable package. The return must contain the original packaging and all the items, documentation and packaging materials that came with the package. If a consumer customer returns a product that is contrary to the duty of care noted above (for example, there are clear signs of wear and/or dirt on clothing, shoes and/or sporting equipment), Luhta Brand Store has the right to charge for the depreciation up to the price of the product.
For reasons related to hygiene, food and supplement packages that have been opened cannot be returned. Products that have been customized or altered at the customer’s request may not be returned. Such products include products that have been engraved according to the customer’s specifications, or skis with bindings that have been mounted to the customer’s specifications.
The Service Provider will refund the customer’s payment within 14 days from the return date of the product. The return fees will be deducted from the refund.
The Service Provider’s campaign promotions or gift cards cannot be exchanged for money. If the terms for a campaign promotion (e.g. a discount) are not met in conjunction with the customer’s return, a sum equivalent to the value of the promotion will be withheld. If the customer cancels a product purchase paid for with a gift card, the Service Provider will issue the customer a gift card for the Luhta Brand Store Webstore in the equivalent amount. For example, the customer’s promotional codes received in the form of gift cards are not refunded in cash; the customer will receive a promotional code of equal value.
A fee equivalent to the return fees will be charged for orders that are unclaimed.
You can print the return form also HERE