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Agreement terms

Luhta Brand Store Webstore agreement terms

This web service is provided by:
L-Fashion Group Oy (Business ID 0149158-5)
Tiilimäenkatu 9
15680 Lahti
customerservice@luhtabrandstore.com

 

1. General

These agreement terms apply to product orders and deliveries made through L-Fashion Group Oy’s (hereafter “Service Provider”) Webstore at www.luhtabrandstore.com.

When ordering products through the Webstore, either as a registered user or as an unregistered user (“Customer”), the Customer accepts these Webstore agreement terms and undertakes to comply with them as well as with the notifications and instructions further clarifying these terms, which are provided in the Webstore.

In addition to these Webstore agreement terms, the web service terms and conditions shall also be applicable to the Webstore.

Service Provider’s contact information: L-Fashion Group Oy, PO Box 55, 15501 Lahti, Telephone +358 3 822 111. Business ID 0149158-5.  Customer service email customerservice@luhtabrandstore.com

The Service Provider reserves all rights to the service content. The Service Provider has the right to change these agreement terms. Use of the service constitutes the customer’s acceptance of the changes. The agreement terms in effect are available on the Service Provider’s website.

The Service Provider is not liable for the information on the pages of the manufacturers of the products sold in the Webstore.



2. Registration

The customer fills out the contact information form and creates a user ID and password. This will register the customer as a Webstore user. Making purchases does not require registration.

The customer must be of legal age and a natural, autonomous person with a functioning email address and a cell phone number. A legal person, i.e. a company, also can be a customer, but, in accordance with section 6 of the agreement terms, that customer does not share the same rights, such as product return rights, as consumer customers. The same applies to a situation in which a product purchased from the Webstore is used in the course of trade. Customers are responsible for the correctness of the information they provide to the Service Provider and for the safekeeping of their user ID and password.

The Service Provider has the right to deny registration and, when needed, to close or freeze the customer’s user ID.



3. Personal data and its use

The Service Provider shall handle the customer’s personal data in the manner allowed and required by personal data legislation. Additional information about the handling of personal data is available in the register description of L-Fashion Group Oy’s customer register and related registers of relevance.

 

 4. Product ordering and delivery

A customer-binding agreement is made when the customer submits his/her order in the Webstore (however, a consumer customer has the right to cancel the order in accordance with section 6). The customer is advised to check the content of the order carefully before confirming the order. The customer understands and accepts that there is a payment obligation associated with the order.

Orders are delivered only within Finland. Deliveries to Åland are not possible. Home delivery products are not delivered to postal codes in the Turku archipelago area. If the delivery area is limited in some other way, the limitations are noted in the Webstore.

Product prices do not include payment method and delivery fees, which are determined based on the selected method of payment and delivery. Delivery fees and payment method-related fees are displayed in the Webstore immediately before making the order and are charged in conjunction with the payment for the order. Product prices include value added tax. An order submitted is legally binding to the customer.

The customer can also reserve and and pick up products from the store. The products will be delivered to the chosen store where they can be purchased and paid. In store reservations delivery fee is free of charge. A fee equivalent to the return fees will be charged for orders that are unclaimed.

The Service Provider strives to keep the Webstore’s price information and product availability information current and correct, but does not guarantee the accuracy of the information or the availability of the product, nor is it liable for them. If the price presented in the Webstore has been clearly wrong, the Service Provider reserves the right to cancel the agreement. The price is clearly wrong when it differs significantly from the normal price level of a similar product or when the customer should have otherwise understood the inaccuracy of the price (for example, if the price is 0.00 €).

If there are any delivery problems regarding a product that has been ordered, the Service Provider’s customer service will contact the customer.

 

5. Payment methods

The Customer can pay for the product in the Webstore in conjunction with the order by using online banking or by using a credit or debit card. Customer can also reserve products to the store where they can be purchased and paid.

 

6. Cancellation right

Consumer customers have the right to cancel their Webstore order within 14 days. The cancellation period ends 14 days from the date the product was received. To use the cancellation right, the consumer customer must notify the Service Provider in an unambiguous manner, such as by submitting a cancellation notice and emailing it to our customer service at customerservice@luhtabrandstore.com or by sending it by regular mail to Customer Return / Luhta Brand Store Webstore, Luhdantaustankatu 180, 15680 Lahti. Products are returned to a Posti outlet. Tell the cashier that you have a customer return for Luhta Brand Store, or that the return ID number is 646010.

The product must be returned within 14 days from the date the consumer customer has notified the Service Provider of the cancellation right. The product can be returned by mail as a customer return to the Luhta Brand Store Webstore. The return fee is 5.90 euros if the package can be mailed as a normal parcel or letter and if the parcel or letter is being sent in Finland.

The consumer customer must keep the product received in essentially unchanged and unabated condition until they have decided to keep the product. The product being returned must be unused and it must be returned in its original, resalable package. The return must contain the original packaging and all the items, documentation and packaging materials that came with the package. If a consumer customer returns a product that is contrary to the duty of care noted above (for example, there are clear signs of wear and/or dirt on clothing, shoes and/or sporting equipment), Luhta Brand Store has the right to charge for the depreciation up to the price of the product.

For reasons related to hygiene, food and supplement packages that have been opened cannot be returned. Products that have been customized or altered at the customer’s request may not be returned. Such products include products that have been engraved according to the customer’s specifications, or skis with bindings that have been mounted to the customer’s specifications.

The Service Provider will refund the customer’s payment within 14 days from the return date of the product. The return fees will be deducted from the refund.

Products that were reserved and purchased from the store can be returned to the store where they were purchased. After buying a product from the store you can exchange or return the product under the normal exchange and return policy of the store. At the store, the purchase price is credited to the payment method used when purchasing the products. The exchange and return policy is 14 days.

The Service Provider’s campaign promotions or gift cards cannot be exchanged for money. If the terms for a campaign promotion (e.g. a discount) are not met in conjunction with the customer’s return, a sum equivalent to the value of the promotion will be withheld. If the customer cancels a product purchase paid for with a gift card, the Service Provider will issue the customer a gift card for the Luhta Brand Store Webstore in the equivalent amount. For example, the customer’s promotional codes received in the form of gift cards are not refunded in cash; the customer will receive a promotional code of equal value.

A fee equivalent to the return fees will be charged for orders that are unclaimed.


7. Warranty

Any warranty period for the product is displayed on the Service Provider’s product page. The product delivery to the customer includes an agreement confirmation, which also acts as the warranty for the product. Any extended warranty issued by the product manufacturer is not binding to the Service Provider. An exchange or repair based on the product’s warranty does not extend the original warranty period for the product.

The Service Provider may be released from warranty liability if it can be proven that the product defect or breakage was caused by an accident, by use inconsistent with the product instructions or intended purpose, or by some other factor that is the responsibility of the customer.

The customer must report the product defect to the warranty issuer within a reasonable time of noticing the defect or having should have noticed it.


8. Other terms

The Service Provider is not liable for delays due to force majeure.

The laws of Finland shall apply to agreement disputes between the customer and the Service Provider.

In accordance with the Consumer Protection Act, the Service Provider is liable for any defects in the products it sells. In case of a product defect, the customer must first contact the Service Provider’s customer service by email at: customerservice@luhtabrandstore.com. Consumer customers may take an agreement dispute between the Service Provider and the customer to the Consumer Disputes Board.

Doing business and placing orders at the Webstore can be done in Finnish or English.